Contact Customer Service

Email: service@shoebuy.com

Call 1-888-200-8414 or if outside the US, +1-617-451-2880

Regular Customer Service Phone Hours:

  • Monday - Friday: 8:00 AM - Midnight ET
  • Saturday & Sunday: 8:00 AM - 11:00 PM ET
  • Holiday Customer Service Phone Hours:

  • THANKSGIVING: CLOSED
  • CHRISTMAS EVE: 8:00 AM - 8:00 PM ET
  • CHRISTMAS DAY: CLOSED
  • NEW YEAR'S EVE: 8:00 AM - 8:00 PM ET
  • NEW YEAR'S DAY: 9:00 AM - 10:00 PM ET



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