It needs a little breaking in, but is for the most part, comfortable. Wearing medium to heavier weight socks tends to be uncomfortable on my little toe as it is pressing against a side seam/stitching and putting to much pressure on top of my foot from the padded tongue. Wearing lighter weight socks seems to improve the situation. I often need an arch support added to any shoe on top of the shoe's original insert, I have a very narrow foot, AAA, which is nearly impossible to find a good walking-casual shoe in that width. I tried a few different inserts, all of them making the shoe very tight against the padded tongue. I tried removing the original insert and adding the arch support which still didn't work for me. In the end, I've found with the original insert and lighter weight socks, that the shoe is comfortable enough to walk a couple to few miles. The shoes keeps my feet warm and dry. It does run a half size larger than my normal shoe size of 8.5.Living in the country, I was looking for a walking shoe that was waterproof to handle the fall and winter weather. This shoe performs well on gravel and has good traction. My best comfort comes from AAA width, but New Balance AA shoes have supplied me with comfortable tennis-walking shoes over the years. This shoe is slightly different for me and seems to be taking a little longer to get used to. The more I wear it, the more comfortable it becomes. This shoe is a very good product.