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International Shipping

Shoebuy is pleased to offer direct shipping to many of our customers outside of the United States. For all international destinations, details are provided below.

Click a link below for information about international shipping and delivery.

What countries does Shoebuy ship to?

Customers in the following countries can now receive orders directly from Shoebuy. Orders shipped to countries outside of the United States will be shipped via our international shipping partner, UPS Worldwide Saver®. We continue to expand this list, so if your country is not currently listed, please check back soon. Please note that we do not currently ship to non-U.S. post office boxes.

ArgentinaFrancePoland
AustraliaGermanyPortugal
AustriaGreeceRomania
BahamasHong KongSaudi Arabia
BelgiumHungarySingapore
BermudaIcelandSouth Korea
BrazilIrelandSpain
British Virgin IslandsIsraelSweden
CanadaItalySwitzerland
Cayman IslandsJapanTaiwan
ChileLuxembourgThailand
ColombiaMexicoUnited Arab Emirates
Czech RepublicNetherlandsUnited Kingdom
DenmarkNew ZealandUnited States of America
Dominican RepublicNorway
FinlandPhilippines

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How do you ship to destinations outside of the United States?

Simply add items to your order and click on "Checkout" to complete your order. You will see your total price including shipping and handling charges in United States dollars before you place your order. Please note that your order may be subject to additional charges for duties and taxes by the destination country. These charges are beyond our control. Duties and taxes will be paid on your behalf by the shipper and you must agree to pay these charges to receive your order. Please note that in placing your international order, you agree to pay any and all taxes and duties which may apply. Also, please make sure that you provide us an accurate shipping address, as Shoebuy is not responsible for incorrect shipping addresses. If you have any questions about international orders, please contact Shoebuy.com Customer Service toll free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 during phone hours or email us at service@shoebuy.com.

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What are your shipping and handling charges for international orders?

Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and proceed to provide your address information in the checkout process. We will tell you the exact charges, excluding duties and taxes, for your desired items before you actually place an order. You will not be charged for duties and taxes by Shoebuy at checkout, but these charges may be applied by the destination country. If so, they will be paid on your behalf and subsequently collected from you by our shipping agent.

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What are my shipping options for international orders?

Please allow 5 to 14 business days for receipt of orders shipped outside of the United States. All international orders are delivered via express service and are fully trackable.

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When will I be billed?

Your credit card will be billed by Shoebuy once the order ships.

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What is the return policy for international orders?

Not in love? No worries. If your order isn't quite right, we'll happily take it back good as new within 60 days of purchase. See details below or contact Customer Service

We've made some changes to our return policy effective 8/1/2015.

Returns and Exchanges are simple. Just send us back your item (you're responsible for return shipping charges). If you choose to return for a refund, we'll give you a refund for the amount you paid for the returning item, minus a $6.95 restocking fee per item. Unfortunately, we cannot reimburse for original shipping fees, duties or taxes associated with international orders.


FINE DETAILS

  • Items must be sent back within 60 days from the purchase date, though during the holiday season (November 1 - January 1) we'll give you up to 90 days from the purchase date to make gift-giving easier
  • Items should be as good as new, unworn, and include all original tags
  • All packaging including the original shoe box should be included
  • ShoeBuy does not currently offer Free Return Shipping for International orders.
  • Items should always be mailed back to ShoeBuy, not the manufacturer
  • Refunds are credited via the original payment method within 5 business days of receipt to our warehouse
  • Credits can take an additional time to post to your account, depending on your credit card

SENDING IT BACK TO US

  1. Repackage items exactly how you received them — boxes, tags, and all
  2. Write your ShoeBuy order confirmation number on the outside of the package
  3. Clearly address your package to our returns facility in the U.S.
  4. ShoeBuy
    Attn: Returns
    34 Cabot Road
    Woburn, MA 01801
    USA

  5. Take your sealed box to any post office counter or authorized carrier outlet to purchase your return postage. You may also wish to insure your package for the full replacement value.

DONE - WE'LL TAKE IT FROM HERE!

  • We'll email you a confirmation when your item is received at our returns facility
  • We'll give you a refund (minus a $6.95 restocking fee per item, if you're not exchanging)

EXPECTING AN EXCHANGE?

  • Your new item will be processed once we receive your return
  • The purchase amount of your replacement item plus shipping fees will be charged once it ships
  • We'll email you a new order confirmation and a shipping confirmation

NEED A HAND?

Give us a call at 1 (617) 451-2880 during phone hours or email us at service@shoebuy.com

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