Free Returns & Exchanges
No Sales Tax
100% price guarantee
Shopping at Shoebuy.com is risk-free. Shoebuy.com guarantees your satisfaction by offering the following benefits on every purchase:
UPS Standard Ground Service is free to Shoebuy.com customers, anywhere in the United States. Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.
Free Shipping offer does not apply on shipments outside of the United States, or on shipment of orders from Shoebuy Private Event sales placed on Shoebuy's Private Event site, events.shoebuy.com.
Express Shipping offer does not apply on shipments outside of the United States. For information on international shipping, click here.
Shoebuy also has another site, www.productexpress.com, that offers a wide selection of brands with free overnight shipping. To visit Product Express, click here.
Enjoy no sales tax on every order*. Shoebuy pays all applicable sales tax for orders shipped in the United States. International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.
* When required, we collect sales tax. The list of states we are required to collect sales tax for appears on the shopping cart screen and, if applicable, the sales tax amount will be displayed on the Order Confirmation page prior to completing your order.
We guarantee your satisfaction.
If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you* within 60 days from the purchase date, except for orders placed on Shoebuy's Private Event site, events.shoebuy.com. Learn more here.
Products that you return or exchange must be unworn/unused. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
When making a return or an exchange, Shoebuy.com will:
* Shoebuy.com's Free Returns & Exchanges policy does not apply to orders being returned from International locations (locations outside of the United States), or orders placed on Shoebuy's Private Events site, events.shoebuy.com.
* Please note, we do not provide free return shipping for APO/FPO orders.
If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and Shoebuy's price. We'll even refund the difference if we lower the price at Shoebuy.com!
To receive your refund:
To protect the integrity of this program, Shoebuy reserves the right to ascertain the legitimacy of any online retailer whose website is referenced in a Price Match request using commonly accepted criteria.
We guarantee that any purchase you make on the Shoebuy.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Shoebuy.com, you will pay nothing.
The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Shoebuy.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Shoebuy.com website while using Shoebuy.com's secure server. If such an event does occur, you must notify your credit card provider.
The Shoebuy.com servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and AOL's browser, so that only Shoebuy.com can read a buyer's personal information.
Shopping online at Shoebuy.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.
You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Shoebuy.com, you will be on your way to appreciating the convenience and security of shopping from home.