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Benefits & Guarantees

Shopping at Shoebuy.com is risk-free. Shoebuy.com guarantees your satisfaction by offering the following benefits on every purchase:

Free Shipping

UPS Standard Ground Service is free to Shoebuy.com customers, anywhere in the United States. Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.

Free Shipping offer does not apply on shipments outside of the United States, or on shipment of orders from Shoebuy Private Event sales placed on Shoebuy's Private Event site, events.shoebuy.com.

Express Shipping offer does not apply on shipments outside of the United States. For information on international shipping, click here.

Shoebuy also has another site, www.productexpress.com, that offers a wide selection of brands with free overnight shipping. To visit Product Express, click here.

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No Sales Tax

Enjoy no sales tax on every order*. Shoebuy pays all applicable sales tax for orders shipped in the United States. International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.

* When required, we collect sales tax. The list of states we are required to collect sales tax for appears on the shopping cart screen and, if applicable, the sales tax amount will be displayed on the Order Confirmation page prior to completing your order.

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Free Returns & Exchanges

We guarantee your satisfaction.

If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you*.

Products that you return or exchange must be unworn/unused. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.

When making a return or an exchange, Shoebuy.com will:

  • Provide you a pre-paid return label for your order to send your item(s) back to us.
  • Credit your full purchase price for each item in the returned shipment to the credit card used to make your purchase.
  • For exchanges, charge the same credit card for the purchase total of each new item. As always, Shoebuy.com will honor all promotions used toward your original purchase and will ship the new item(s) to you free of charge.

* Shoebuy.com's Free Returns & Exchanges policy does not apply to orders being returned from International locations (locations outside of the United States), or orders placed on Shoebuy's Private Events site, events.shoebuy.com.

* Please note, we do not provide free return shipping for APO/FPO orders.

Click here to visit the Returns & Exchanges page

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100% Price Guarantee

If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and Shoebuy's price. We'll even refund the difference if we lower the price at Shoebuy.com!

Rules:

  • The item must be in stock in the same style, size and color that was purchased from the Shoebuy.com website.
  • Special promotions, rebates, and gift certificates are not eligible.
  • The website where you find the lower price cannot be an auction site or private event sale.
  • The final publically advertised price that would have been paid at the other site, including shipping and tax, less any promotion, will be compared to the final price on your order with Shoebuy and will be included when calculating the difference.
  • Offer is valid for 10 days after you make your purchase.
  • Offer is valid on orders/items shipped to destinations within the United States.
  • Offer is limited to one refund per month per customer.

To receive your refund:

  1. Order the item that you want from Shoebuy.
  2. Send an email to prices@shoebuy.com with: (1) your Order Number, (2) the URL of the site where you found the item, and (3) instructions how to find the item.
  3. After receiving your email, Shoebuy will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total.

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100% Safe Purchase Guarantee

We guarantee that any purchase you make on the Shoebuy.com website will be 100% safe. Although we never intend to have an incident of credit card fraud, if unauthorized charges are made to your credit card as a result of doing business with Shoebuy.com, you will pay nothing.

The Fair Credit Billing Act states that your credit card provider cannot make you pay in excess of $50.00 of fraudulent charges. If your credit card provider does have you pay any of the $50.00 it can charge, Shoebuy.com will cover the expense, up to the full $50.00 if the unauthorized use of your credit card resulted through no fault of your own from purchases made on the Shoebuy.com website while using Shoebuy.com's secure server. If such an event does occur, you must notify your credit card provider.

The Shoebuy.com servers use Secure Sockets Layer (SSL), an encryption technology that works with modern browsers including Microsoft Internet Explorer, Mozilla Firefox, Apple Safari, Google Chrome, and AOL's browser, so that only Shoebuy.com can read a buyer's personal information.

Shopping online at Shoebuy.com is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

You will join millions of other customers who have safely shopped over the Internet. We're certain after successfully shopping online at Shoebuy.com, you will be on your way to appreciating the convenience and security of shopping from home.