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Benefits & Guarantees

Shopping at ShoeBuy is risk-free. ShoeBuy guarantees your satisfaction by offering the following benefits on every purchase:

Free Shipping

UPS Standard Ground Service is free to customers, anywhere in the United States. Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service.

Free Shipping offer does not apply on shipments outside of the United States, or on shipment of orders from Shoebuy Private Event sales placed on Shoebuy's Private Event site,

Express Shipping offer does not apply on shipments outside of the United States. For information on international shipping, click here.

To view all brands that ship the same day as the order, click here.

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No Sales Tax

Enjoy no sales tax on every order shipped in the United States. ShoeBuy pays all applicable sales tax for you. International orders are not charged sales tax at the time of purchase, but may incur taxes and duties in the customs process of the destination country. You will be responsible for paying any taxes and duties incurred in the delivery of international orders.

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Free Exchanges & Easy Returns

Not in love? No worries. If your order isn't quite right, we'll happily take it back good as new within 60 days of purchase. See details below, browse our FAQ or contact Customer Service

Exchanges are FREE for all U.S. orders and we hope you'll fall in love the second time around, whether that means finding the right size, width, color, style, or a completely different product. Choose from over one million – including shoes, clothing, bags, and accessories – from over 1,200 brands. We'll give you a prepaid return-shipping label once you select a replacement item - it's easy!

Returns are simple, too. If you choose to return a U.S. order for a refund, we'll give you a prepaid return-shipping label and a refund for the amount you paid for the returning item, minus a $6.95 restocking fee per item. Unfortunately, we cannot reimburse for shipping fees like express or international shipping added to your original order.

For complete details on our policies, visit...

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100% Price Guarantee

If you find a product for a lower price on another website, we will refund you 100% of the difference between the lower price and Shoebuy's price. We'll even refund the difference if we lower the price at!


  • The item must be in stock in the same style, size and color that was purchased from the website.
  • Special promotions, rebates, and gift certificates are not eligible.
  • The website where you find the lower price must be a legitimate business and cannot be an auction site or private event sale.
  • The final publically advertised price that would have been paid at the other site, including shipping and tax, less any promotion, will be compared to the final price on your order with Shoebuy and will be included when calculating the difference.
  • Offer is valid for 10 days after you make your purchase.
  • Offer is valid on orders/items shipped to destinations within the United States.
  • Offer is limited to one refund per month per customer.

To receive your refund:

  1. Order the item that you want from Shoebuy.
  2. Send an email to with: (1) your Order Number, (2) the URL of the site where you found the item, and (3) instructions how to find the item.
  3. After receiving your email, Shoebuy will verify the website where you found the lower price, give you the discount, and send you an e-mail with your new total.

To protect the integrity of this program, Shoebuy reserves the right to ascertain the legitimacy of any online retailer whose website is referenced in a Price Match request using commonly accepted criteria.

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