1. Is it safe to use my credit card on your website?
2. Is it safe to use my debit card on your website?
3. Can I order over the phone?
4. What forms of payment do you accept?
5. How do I order items with Cashier's Checks or Money Orders?
6. How can I check the status of my order?
7. How long does it take to receive my order?
8. What are the shipping costs?
9. Do you offer express shipping?
10. How much does express shipping cost?
11. Will you charge sales tax on my order?
12. Can I return or exchange my purchase?
13. What is your return policy?
14. Why can't I print my return label?
15. I didn't receive an order confirmation or shipment notification by email. How can I get another copy?
16. Why doesn't the tracking number work?
17. UPS says my order was delivered but I did not receive it. What can I do?
18. How can I cancel my order?
19. How can I change my order?
20. How can I get a discount that wasn't applied to my order?
21. What if I find the same item on other website at a better price?
22. Why won't my order go through?
23. When placing an order I get an error message stating that there has been an authorization failure. What went wrong?
24. What are cookies? Do I need to enable cookies on my browser to shop at Shoebuy.com?
25. Do you carry a specific brand/color/size/width?
26. How can I find out more information about a specific item that is not shown on the website?
27. The size/color I want is currently out of stock. Can you notify me when the item is available?
28. Can I make a purchase from outside the U.S.?
29. Do you ship to addresses outside the U.S.?
30. Do you ship to P.O. Boxes or Military APO/FPO addresses?
31. Do you do back orders?
32. When do you charge a credit card for an order?
33. Do you sell gift certificates?
34. Do you have a catalog?
35. What are your store locations?

A: Yes. We guarantee that any purchase you make on the Shoebuy.com website will be 100% safe. Every Shoebuy.com purchase is backed by the Shoebuy.com 100% Safe Purchase Guarantee and Shoebuy's servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only Shoebuy can read a buyer's personal information. Shopping online at Shoebuy is statistically safer than using your credit card at a restaurant or department store. Technical experts point out that online purchases without human intervention are far safer than traditional credit card transactions because the information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer. To learn more, click here.

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A: Yes. Please note that if you choose to pay by debit card, the amount you charge will be put on "hold", meaning it will not be available to you once you place your order. When your order is shipped, your order total will be withdrawn from your account and the original "hold" will be voided.

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A: Yes. If you would like to order by phone, please call Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880. A Customer Service associate will assist you to complete your purchase.

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A: Shoebuy accepts four major credit cards: Visa, MasterCard, Discover, and American Express. Shoebuy also accepts Cashier's Checks and Money Orders. To learn more about our payment options, click here.

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A: If you would like to pay for an order with a U.S. Cashier's Check or Money Order, contact Shoebuy.com Customer Service at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880.

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A: If you have your order confirmation number, click here to check the status of your order. To learn about more about order tracking, click here.

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A: Allow 3-10 business days for receipt within the United States when you order with free UPS Standard Ground Service. Receipt of international orders takes 5-14 business days. As a general rule, processing time plus shipping time equals total delivery time. Due to the large number of manufacturers we deal with, processing time typically ranges from 24 hours to 5 business days. Processing time includes receiving your order, transmitting the information to the appropriate manufacturer, and packing the item for shipping. After processing is complete and shipping begins, shipping time is the UPS transit time from the manufacturer of the item you ordered to your shipping address.

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A: UPS Standard Ground Service is free to Shoebuy.com customers. Allow 3-10 business days for receipt within the United States. For non-U.S. orders, shipping costs are based on product weight and destination address. To see shipping costs for non-U.S. orders, add items to your shopping cart and proceed to check out. All costs and terms of service will be presented before you complete the order.

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A: Shoebuy offers express shipping to U.S. destinations on select brands. To learn more about express shipping, click here.

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A: For each brand that is express shipped, Shoebuy will charge you a flat fee of $5.00 for UPS 3 Day Select, $10.00 for UPS 2nd Day Air shipping or $20.00 for UPS Next Day Air shipping. To learn more about express shipping, click here.

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A: No. Enjoy no sales tax on every U.S. order. Shoebuy pays all applicable sales tax for you.

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A: Yes. We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. To learn more about our free returns and exchanges, click here.

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A: We guarantee that you will be 100% satisfied. If you are not happy with your order, we are happy to accept a return or an exchange at no cost to you. Shoebuy has a generous 60-day, free return/exchange policy for unworn/unused merchandise. Eligible returns or exchanges can be processed directly online or by calling Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880. To read our return policy and instructions for making a return or an exchange, click here.

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A: If you are experiencing difficulty printing your pre-paid return label, we are happy to assist you. Contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880. Please note that return labels must be printed within 10 days of being created.

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A: If you have your order confirmation number, click here to check the status of your order. If you do not have your order confirmation number and did not receive a copy of your order confirmation or shipment notification, contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880. To learn more about order tracking, click here.

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A: It may take 24 hours before tracking information appears on the UPS website. For further assistance, contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880.

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A: Contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880. A Customer Service associate will be happy to assist you.

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A: Contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 as soon as possible after placing your order. Please note that your order is sent to the manufacturer as quickly as possible to ensure prompt delivery. Once the order is transmitted to the manufacturer, it may be difficult to stop the shipment.

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A: Contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 as soon as possible after placing your order. Please note that your order is sent to the manufacturer as quickly as possible to ensure prompt delivery. Once the order is transmitted to the manufacturer, it may be difficult to make a change.

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A: Please contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 or send an email to service@shoebuy.com with the specific promotion or discount and the order will be reviewed. Applicable discounts will be applied directly to the credit card used on the order once the order has been shipped out.

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A: If you find an item for a lower price on another website, we will refund you 110% of the difference between the lower price and Shoebuy's price. We'll even refund the difference if we lower the price at Shoebuy.com! To learn more about the Shoebuy.com 110% Price Guarantee, click here.

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A: Below are the most common explanations for an order not going through:

• If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has coded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
  
  
• If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
  
  
• If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 to complete your order over the phone.

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A: Please double check the credit card number and expiration date on your card. Also, please be aware that we currently accept Visa, MasterCard, Discover, and American Express for credit card payment. Below are additional explanations for an order not going through:

• If the error message references billing address verification error, this typically indicates that the credit card company or the network they use has co ded a different billing address than you provided. If you moved within the past 6-9 months, you may want to enter the old billing address and try again. Please note you may want to contact your credit card (or bank) first as each attempt will place a hold on the funds being attempted for pre-authorization.
  
  
• If the error message references the order is being refused, please contact your credit card company (or bank) to determine their reason for the refusal.
  
  
• If you experience an error after checking out of the shopping cart, but before entering any other information, this typically indicates that your computer is not set to accept cookies. You can either enable cookies on your computer or contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 to complete your order over the phone.

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A: A cookie is a small amount of data that is sent to your browser from a website and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each website can send its own cookie to your browser. To protect your privacy, cookies do not store personal information but instead use anonymous unique identifiers. Each website can only access the cookie they have sent to your hard drive, not the cookies sent by other websites. You need to enable cookies on your browser to enjoy all the shopping features at Shoebuy. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your Shoebuy.com account information.

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A: Below are two quick and easy ways to find the products you are looking for:

• Click on the "Advanced Search" link at the top of this page and you will be taken to a page where you can select multiple search criteria, including brand, color, size, and width. After making your selections, the results of your search will be displayed.
  
  
• Click on the "Brands" link at the top of this page and you will be taken to a page that includes our complete list of brands. Click on any brand link to view all products that we currently carry for that brand.

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A: Contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 or send an email to service@shoebuy.com. A Shoebuy.com Customer Service associate will be happy to assist you.

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A: On the product details view of most items, there is a "Notify me when my size is available" link that enables you to receive an email from us when a specific size/color is restocked. If this feature is not listed on the product details view of the item you would like to purchase, please feel free to contact Shoebuy.com Customer Service toll-free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 for further assistance.

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A: Yes. You may purchase from an international address. Please click here for details on international shipping.

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A: Yes. Shoebuy now ships orders to an expanding list of international destinations. Click here to learn more about international shipping.

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A: Yes. When entering your shipping information during checkout, click the checkbox where indicated to indicate that the address you entered is a P.O. Box, APO or FPO address. Please note Shoebuy can only provide free return shipping for items shipped from a U.S. address.

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A: No. Shoebuy does not do back orders. If an item is out of stock we will notify you as soon as possible and ask if you would like a replacement item. Out of stock orders will be cancelled unless a replacement item is requested.

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A: Shoebuy charges a credit card after verifying the order has shipped.

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A: Yes. Buying Shoebuy.com Gift Certificates is quick and easy. To buy a Shoebuy.com Gift Certificate, click here. Or, to learn more about Shoebuy.com Gift Certificates, click here.

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A: No. Everything we offer can be purchased through our website at www.www.shoebuy.com.

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A: Shoebuy does not have traditional store locations. Everything we offer can be purchased through our website at www.www.shoebuy.com.

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