Shoebuy is pleased to offer shipping to Canada.

Shoebuy partners with Borderfree to allow you to see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order.

Click a link below for additional information.

• How do you ship to Canada?
• How much duty do you charge on Canadian orders?
• How much tax will I be charged on my orders?
• What are your shipping and handling charges for Canadian orders?
• What are my shipping options for Canadian orders?
• When will I be billed?
• What exchange rate is applied to my orders?
• What is the return policy for Canadian orders?

Shoebuy fulfills online Canadian orders through our partner, Borderfree. Simply add items to your order and click on "Canadian Checkout" to complete your order. You will see your total landed price including all duties, taxes, shipping and handling charges in Canadian dollars before you place your order. You will pay Borderfree the total amount for your order in Canadian dollars (which means that they will bill your credit card) and we will ensure that products get right to your door. If you have any questions about Canadian orders, call Shoebuy.com Customer Service toll free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 during phone hours or email us at service@shoebuy.com.

Determining your duty rates depends on many factors (Product, Country in which the product was manufactured, etc.). To know the exact duty charges before you buy, simply add items to your order and check out through our "Canadian Checkout." You will see the exact duty charges prior to submitting the order.

The tax rate applied depends on your ship-to destination. Please refer to the following chart to determine the relevant rate for you.

Province of Delivery	GST	PST	HST
Alberta	6%	-	-
BC	6%	-	-
Manitoba	6%	-	-
New Brunswick	-	-	14%
Newfoundland & Labrador	-	-	14%
Northwest Territories	6%	-	-
Nova Scotia	-	-	14%
Nunavut	6%	-	-
Ontario	6%	8%	-
Prince Edward Island	6%	-	-
Quebec	6%	-	-
Saskatchewan	6%	-	-
Yukon Territory	6%	-	-

Shipping and handling charges depend on the size and weight of your package and your ship-to destination. To know the exact shipping and handling charges before you buy, simply add items to your order and check out through our "Canadian Checkout." We will tell you the exact charges for your desired items before you actually place an order.

Please allow 5 to 18 business days for receipt of orders shipped within Canada.

Expedited Shipping

If you would like to pay for expedited shipping, complete your purchase and then contact Shoebuy.com Customer Service toll free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880. A flat rate fee will apply if the merchandise is available for expedited shipping.

Your credit card will be billed by Borderfree once your order clears the Canadian border.

Real-time exchange rates are applied to your orders. The rate charged to you is a guaranteed amount - this will not change once you accept an order. To know the exact price before you buy, simply add items to your order and check out through our "Canadian Checkout." You will see the exact price for your order in Canadian dollars before you actually place the order.

You can return any item purchased on the Shoebuy.com website by mail only. You will be credited for the product value and any related duties and taxes.

1. Please contact Shoebuy.com Customer Service toll free at 1-888-200-8414 or from outside the U.S. at 1-617-451-2880 during phone hours or email us at service@shoebuy.com, indicating your Shoebuy.com order number, a description of the item you wish to return and the reason for return.
   
   
2. Based on the items being returned, we will communicate to you the exact value of your credit for the item(s) being returned. You will be credited for the product value and any related duties and taxes.
   
   Shoebuy.com does not currently offer Free Return Shipping for Canadian orders.
   
   
3. Shoebuy will email you within four to six business days with a return authorization number and the mailing address for our Canadian returns facility.
   
   
4. Pack the items to return in the original shipping carton(s) if possible.
   
   
5. Clearly identify our Canadian returns facility address as the destination on the package labeling, and be sure to include and clearly identify the return authorization number on the package.
   
   
6. Please fill out the Reason for Return Service section (as shown below) and include with your return item(s).
   
   

   Product Description Quantity	Comments	Daytime Phone	Reason Code*	RMA Number

   
   *Return reason codes: a) arrived damaged, b) arrived defective, c) incorrect item, d) wrong size, e) changed my mind, f) other (explain).
   
   
7. Put the returnable item(s) and your Return Form in the original shipment packaging. Please include all product-packing materials.
   
   
8. Present the package to any carrier, take the package to any post office counter or drop the package at any authorized carrier outlet to have your return shipped to the Canadian address provided. You may wish to insure your package for the full replacement value with your chosen carrier.
   
   
9. Once received at our returns facility, your package will be forwarded to us in the U.S. and we will credit your return once the package has been received and processed in the U.S., typically within 14 to 30 business days after the package is sent.
   
   
10. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.